For Design orders a $100 deposit will be refunded ONLY if your order has not started the design process.
If you cancel a Design Order during or after the design process is complete, a refund or promo code will be issued for the amount of the deposit less the design fee. High resolution JPG files of the completed design will be provided to you.
Once a Print to Bind order has been paid for and submitted into production by the photographer, it may go into prepress and production within the same business day. If you need to cancel or change any order, customer service must be contacted immediately. If the order is caught during prepress there is a $25 fee to replace a file. If a spread needs replaced and the order block has not been created yet, the fee is $35 to replace a printed spread. If an order needs canceled and the production status is on the production floor, the photography must pay for anything that has printed and/or been created.