General

How do I get started with Zookbinders?
Click on the “New Customers” link from the home page and fill out the registration form. A sales representative will contact you (usually within the same bu...
Wed, Jan 8, 2020 at 12:08 PM
What if I have a question? Is there a number I can call?
All questions can be answered by our customer service staff at 847-272-5745 or by Live Chat via the button in the bottom right-hand corner of the site. Feel...
Wed, Jan 8, 2020 at 12:08 PM
Can I cancel my order or get a refund once it’s submitted?
For Design Orders a $100 deposit will be refunded ONLY if your order has not started the design process.   If you cancel a Design Order during or after th...
Wed, Sep 12, 2018 at 8:18 AM
What are the differences between the albums?
The best way to show the differences between most of the albums is to click here: https://www.zookbinders.com/hand-made-wedding-album/  Zook Book is our...
Tue, Jan 14, 2020 at 10:04 AM
How long will it take to make my album?
Services Design orders: 3-7 business days* Design revisions 2-3 business days Selection orders: 1-3 business days Products Zook Books, Lustre B...
Wed, Jan 8, 2020 at 12:09 PM
What forms of payment do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through the direct pay eCommerce platform built into our zookie pr...
Wed, Jan 8, 2020 at 12:16 PM
Does the album have to be drop-shipped to my client or can I receive it first?
Both options are available to you. We recommend letting us drop-ship directly to your client because they don’t want to wait! We’ll drop-ship to your client...
Wed, Jan 8, 2020 at 12:19 PM
Do you offer rush service?
Yes, 5 Day rush service is a 30% additional fee. Rush orders received by 10 am CST on a regular business start day 1. Rush Orders received after 10 am C...
Wed, Jan 8, 2020 at 12:20 PM
What if my client says there’s an album flaw? Do they contact you directly or do I contact you?
The photographer should contact us if there are any concerns with the product.
Tue, Mar 28, 2017 at 11:56 AM
How do I check the status of an existing order?
To check the status of an album in production: Please contact the customer service team and we can give you the status and estimated ship date.  To che...
Wed, Jan 8, 2020 at 12:23 PM