General

How do I get started with Zookbinders?
Click on the “New Customers” link from the home page and fill out the registration form. A sales representative will contact you (usually within one busines...
Tue, Mar 28, 2017 at 11:37 AM
What if I have a question? Is there a number I can call?
All questions can be answered by our customer service staff at 888-326-0967 or by Live Chat via the button in the upper right hand corner of the site.
Tue, Mar 28, 2017 at 11:41 AM
How long will it take to make my album?
Services Design orders: 3-5 business days* Design revisions 2-3 business days Selection orders: 1-3 business days Products Zook Books, Lustre B...
Wed, Apr 24, 2019 at 10:55 AM
What forms of payment do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through the direct pay eCommerce platform built into our zookie pr...
Tue, Mar 28, 2017 at 11:53 AM
Can I cancel my order or get a refund once it’s submitted?
For Design Orders a $100 deposit will be refunded ONLY if your order has not started the design process.   If you cancel a Design Order during or after th...
Wed, Sep 12, 2018 at 8:18 AM
Does the album have to be drop-shipped to my client or can I receive it first?
Both options are available to you. We recommend letting us drop ship directly to your client because they don’t want to wait! We’ll drop-ship to your client...
Tue, Mar 28, 2017 at 11:53 AM
Do you offer rush service?
Yes, 5 Day rush service is a 30% additional fee. Rush orders received by 10 am CST on a regular business start day 1. Rush Orders received after 10 ...
Tue, Mar 28, 2017 at 11:56 AM
What if my client says there’s an album flaw? Do they contact you directly or do I contact you?
The photographer should contact us if there are any concerns with the product.
Tue, Mar 28, 2017 at 11:56 AM
How do I check the status of an existing order?
Log into your Zookbinders account. You will see all of your orders listed under the “All Orders” tab. If we need something from you (like a design approva...
Tue, Mar 28, 2017 at 11:57 AM
What if my album arrived damaged or is defective?
Zookbinders stands behind all products. Any album received damaged or with any type of manufacturing or material defect will be repaired or replaced at no c...
Tue, Mar 28, 2017 at 11:57 AM