To check the status of an album in production: Please contact the customer service team and we can give you the status and estimated ship date.
To check the status of an album in selection, design, or shipping: Log into your Zookbinders account. You will see all of your orders listed under the “All Orders” tab. If we need something from you (like a design approval, etc.) you will see a status under “What we need you to do” within the “All orders” tab. That status is clickable and will direct you to the right page. You’ll also be able to track all previously invoiced orders by selecting “Invoice history” in the menu.
If you order using our ROES system, updates are not available within your account. You can use our live chat service, email or call to get information regarding your order.