How long will it take to get my order once it ships?
Most destinations in the continental US and Alaska receive deliveries from one to four days from the time they ship from our suburban Chicago plant. Hawaii ...
Tue, Mar 28, 2017 at 11:45 AM
What if I need to get my order faster?
Contact our Customer Service department at 847-272-5745 or online chat to arrange for upgraded FedEx 2-day or overnight services which are available for an ...
Wed, Jan 8, 2020 at 1:37 PM
What does Zookbinders charge for shipping?
Continental USA: $17 per order flat rate Puerto Rico, Alaska, Hawaii: $35 per order flat rate Canada: $35 per order flat rate
Wed, Jan 8, 2020 at 1:40 PM
Will Zookbinders combine shipping if I am placing more than one order?
In most cases, it is impractical to hold orders so they may ship with other orders even if they are placed at the same time. Contact our Customer Service de...
Wed, Jan 8, 2020 at 1:40 PM
Can Zookbinders drop ship directly to my client?
Yes. For drop ship addresses in the USA, Canada and Puerto Rico, the appropriate shipping rate will apply. Drop shipments must be signed for by the addresse...
Wed, Jan 8, 2020 at 1:41 PM
How can I track my shipments?
You will be notified by email upon shipment of all your orders. Included in your notification will be the FedEx tracking number for up-to-the-minute trackin...
Wed, Jan 8, 2020 at 1:41 PM
Do I have to sign for shipments to my studio?
Not usually. However, all shipments to residential addresses (whether it is yours or your clients) will be sent with Signature Required. If an album is ship...
Wed, Jan 8, 2020 at 1:44 PM
What if my package is lost or damaged?
Contact our Customer Service department as soon as possible at 847-291-3948 if you or your client does not receive their package or it arrives damaged. For ...
Wed, Jan 8, 2020 at 1:45 PM
Can Zookbinders ship my packages with another carrier or use another account number to ship my packages?
FedEx is our exclusive carrier and we cannot use any other carrier or account number.
Tue, Mar 28, 2017 at 11:52 AM