How long will it take to get my order once it ships?
Most destinations in the continental US and Alaska receive deliveries from one to four days from the time they ship from our suburban Chicago plant. Hawaii ...
Tue, Mar 28, 2017 at 11:45 AM
What if I need to get my order faster?
Contact our Customer Service department at 888-326-0967 or online chat to arrange for upgraded FedEx 2-day or overnight services which are available for add...
Tue, Mar 28, 2017 at 11:47 AM
What does Zookbinders charge for shipping?
Continental USA: $16 per order flat rate Alaska and Hawaii: Rates vary by weight Canada: $35 per order flat rate Puerto Rico: $16-$35 per order Note:...
Fri, Jun 7, 2019 at 9:18 AM
Will Zookbinders combine shipping if I am placing more than one order?
In most cases it is impractical to hold orders so they may ship with other orders even if they are placed at the same time. Contact our Customer Service dep...
Tue, Mar 28, 2017 at 11:50 AM
Can Zookbinders drop ship directly to my client?
Yes. For drop ship addresses in the USA, Canada and Puerto Rico, the appropriate shipping rate will apply. In addition, a $5 drop ship surcharge may be appl...
Tue, Mar 28, 2017 at 11:51 AM
How can I track my shipments?
You will be notified by email upon shipment of all your orders. Included in your notification will be the FedEx tracking number for up-to-the-minute trackin...
Tue, Mar 28, 2017 at 11:51 AM
Do I have to sign for shipments to my studio?
Not generally. Shipments going to your business whether that address is an actual business location or a residence will ship with no signature required. If ...
Tue, Mar 28, 2017 at 11:52 AM
What if my package is lost or damaged?
Contact our Customer Service department as soon as possible at 888-326-0967 if you or your client does not receive their package or it arrives damaged. For ...
Tue, Mar 28, 2017 at 11:52 AM
Can Zookbinders ship my packages with another carrier or use another account number to ship my packages?
FedEx is our exclusive carrier and we cannot use any other carrier or account number.
Tue, Mar 28, 2017 at 11:52 AM